FAQ

Our watercoolers are valuable appliances. To guarantee that we get them back in good condition, a guarantee is required. When you return your watercooler in good condition at the end of your contract, you will receive your deposit back. This is done via your last invoice.

Yes, they must be connected to the electricity to guarantee cold water.

Yes, SipWell offers a great assortment of watercoolers, some of them with function hot water. You can find all the watercoolers via the page water coolers. 

SipWell water is mineral water of source quality.

NSF or The Public Health and Safety Organization is a leading global provider of health and safety-based solutions and risk management.

The NSF logo stands on all products tested by NSF and IBWA and meets all standard public health requirements. This logo is appreciated by consumers, companies and retailers around the world.

If we say that SipWell is a home-grown company, you can take it literally. We get our water from the ground under our company site. It is water of source quality and suitable for all ages.

A watercooler is actually meaningful for everyone, regardless of water consumption. Do you drink a lot already and are you tired of dragging bottles? Or do you drink too little and do you just want to be motivated to drink more? Maybe you have small children at home and do you want them to drink enough every day? Don’t like the taste of your tap water? In short, there are countless reasons to place a SipWell watercooler in your interior.

Dry residue is what remains after you evaporate a liter of water at 180 ° C. The maximum amount to still speak of quality water is 300 mg / l. The dry residue of the SipWell water is 130 mg / liter.

No, a watercooler may not stand next to a heat source and not in direct sunlight. There must also be a power socket to connect the cooler to. Popular locations: the kitchen, the living room or a corner in the office.

Of course! SipWell has beautiful designer watercoolers in attractive and trendy colours that fit in any interior, be it the living room or kitchen. Click here to view our assortment for private individuals.

On the day of the invoice.

Your invoice may never be a surprise, we communicate very openly at SipWell. So no small print. The costs you can expect on your invoice:

• rent money from the watercooler
• guarantee of the water cooler (only on the very first invoice)
• decrease of the water bottles
• deposit of the water bottles (you get this when we pick up your bottles again)
• load for both water bottles and water coolers

For the exact amounts, please consult our terms and conditions private individuals or general terms and conditions professionals.

You will receive your invoice at the end of the month. A standard payment is made within 15 days, starting from the date of the invoice.

Our deposit system works just like in stores. We charge a deposit for every bottle that we deliver and when we pick them up again, you will receive this back on your next invoice. Thanks to this system, we get more bottles back so we can recycle more bottles. And that’s good for the environment!

Our watercoolers are valuable appliances. To guarantee that we get them back in good condition, a guarantee is required. When you return your watercooler in good condition at the end of your contract, you will receive your deposit back. This is done via your last invoice.

There are different ways for this:

• You can request these documents in My Account on our website.
• You can call 052 890 890, enter your customer number, then choose number 3 and then option 2. Enter the month and year of the documents you wish to consult. We will send you by mail.

There are two ways to check that:

You can check this via My Account on our website or by calling 052 890 890. Choose menu 3 and option 1 and get your money immediately.

Of course! This can be done in two ways:

• Send us an e-mail at customercare@sipwell.com.
• Or call us on 052 890 890, select menu 2 and option 3 and you are directly connected to a member of our customer service department.

Of course! This can be done in two ways:

• Send us an e-mail at customercare@sipwell.com.
• Or call us on 052 890 890, select menu 2 and option 3 and you are directly connected to a member of our customer service department.

It sure is! Due to the low dry residue content this water is suitable for people with kidney problems or people who are predisposed to kidney stones. Dry residue is what remains if you allow a liter of water to evaporate at 180 degrees. The maximum amount to still speak of quality water is 300mg / l. The dry residue of the SipWell water is 130 mg / liter.

The pH is a measure of the acidity of water. The pH value of SipWell is 7.4 and that is good knowing that the scale goes from 0-14, with 7 being the most neutral value. The value of lemon juice is, for example, 2.4.

Dry residue is what remains after you evaporate a liter of water at 180 ° C. The maximum amount to still speak of quality water is 300 mg / l. The dry residue of the SipWell water is 130 mg / liter.

The pH is a measure of the acidity of water. The pH value of SipWell is 7.4 and that is good knowing that the scale goes from 0-14, with 7 being the most neutral value. The value of lemon juice is, for example, 2.4.

No, a watercooler may not stand next to a heat source and not in direct sunlight. There must also be a power socket to connect the cooler to. Popular locations: the kitchen, the living room or a corner in the office.

SipWell offers a range of watercoolers, all of which are very trendy and high-tech and which come in many colours and styles. You can view all our watercoolers at our page water coolers.