MY ACCOUNT
FAQ
What will happen if my direct debit is refused?
Nothing. We will then present the invoice to your bank for the second time. If you have stopped the direct debit yourself, you are of course obliged to pay the invoice by bank transfer.
When will the direct debit be executed?
On the day of the invoice.
Are there any additional costs on my invoice
Your invoice may never be a surprise, we communicate very openly at SipWell. So no small print. The costs you can expect on your invoice:
- rent money from the watercooler
- guarantee of the water cooler (only on the very first invoice)
- decrease of the water bottles
- deposit of the water bottles (you get this when we pick up your bottles again)
- load for both water bottles and water coolers
For the exact amounts, please consult our terms and conditions private individuals or general terms and conditions professionals.
When will I receive my invoice? And when do I have to pay?
You will receive your invoice at the end of the month. A standard payment is made within 15 days, starting from the date of the invoice.
Why do I pay a deposit on the bottles?
Our deposit system works just like in stores. We charge a deposit for every bottle that we deliver and when we pick them up again, you will receive this back on your next invoice. Thanks to this system, we get more bottles back so we can recycle more bottles. And that’s good for the environment!
Why do I have to pay a deposit for my watercooler?
Our watercoolers are valuable appliances. To guarantee that we get them back in good condition, a guarantee is required. When you return your watercooler in good condition at the end of your contract, you will receive your deposit back. This is done via your last invoice.
How do I request a copy of my invoice and / or credit notes?
There are different ways for this:
- You can request these documents in My Account on our website.
- You can call 052 890 890, enter your customer number, then choose number 3 and then option 2. Enter the month and year of the documents you wish to consult. We will send you by mail.
How can I check my outstanding balance?
There are two ways to check that:
You can check this via My Account on our website or by calling 052 890 890. Choose menu 3 and option 1 and get your money immediately.
Can I change my watercooler as a customer?
Of course! This can be done in two ways:
- Send us an e-mail at customercare@sipwell.com.
- Or call us on 052 890 890, select menu 2 and option 3 and you are directly connected to a member of our customer service department.
Can I change an existing contract?
Of course! This can be done in two ways:
- Send us an e-mail at customercare@sipwell.com.
- Or call us on 052 890 890, select menu 2 and option 3 and you are directly connected to a member of our customer service department.